“Treasury Department officials on Monday said that the Internal Revenue Service will face ‘enormous challenges’ during this year’s tax filing season, warning of delays to refunds and other taxpayer services,” the Washington Post reports.
“The IRS closed last filing season with more than 35 million unprocessed returns — a fourfold increase from the last year before the pandemic. As the backlog increased, the IRS also failed to respond to the enormous increase in calls for assistance.”
There were fewer than 15,000 IRS employees available to handle more than 240 million calls in the first half of last year — one person for every 16,000 calls.
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