Social Security to Require Millions to Make Claims in Person

“The Social Security Administration on Tuesday announced new measures that will require millions of Americans who file for benefits by phone to verify their identity using an online system or provide documentation in person at a field office,” the Washington Post reports.

“Because millions of elderly and disabled customers the agency serves lack computers to authenticate their identity — and have limited mobility to access in-person help — the change will create hardships, a top agency official acknowledged last week in an internal memorandum.”